Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Crown Jewellers' pieces?
We use only the finest materials, including 18k solid gold, ethically sourced conflict-free diamonds, and GIA-certified gemstones to ensure heirloom quality.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express overnight shipping for urgent gifts, with all packages fully insured during transit.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange, provided the item is in its original condition with the security tag intact. Custom-made pieces are final sale.
Do you offer professional ring resizing?
Yes, we provide one complimentary resizing within the first six months of purchase for most ring styles. Some full-eternity bands may be excluded due to their design.
How should I care for and clean my jewelry?
We recommend cleaning your jewelry with a soft brush and mild soapy water. For deep cleaning and inspections, we offer a complimentary professional service once a year for all customers.
Does my purchase come with a warranty?
Every Crown Jewellers piece is covered by a lifetime manufacturer's warranty against defects in craftsmanship to provide you with complete peace of mind.